IT FacilitiesThe University Library's Help Desks are the first point of call for all student IT queries whether by phone, e-mail or in person. N.B. University staff should refer to the following for IT support
How to contact usYou can contact us in the following ways:
- email us at: firstname.lastname@example.org
- online by going to the link: Student IT Self Service
- call: 0845 196 6600
- international: +44 1245 686600
(lines are open 24/7 from 01/02/2011)
- Visit us in person - we are located on the Ground floor of Cambridge and Chelmsford libraries
What your Local Help Desk can do for youAt each main campus, there is an Help Desk. The staff at these desks can help with a variety of computer related problems. These include:
- Advice on Password resets (see Q&As)
You can also reset your password on any library open access PC by clicking on the "Forgot My Password" button at the login screen.
- Wireless access problems
- Printing issues
- Software difficulties
- File conversions ie: from Microsoft Works or OpenOffice to Microsoft Word
- Recovery of corrupt data
Our staff will try to resolve issues as quickly as possible, however there may be instances when they need to refer the problem to support colleagues.
Please noteAlthough our staff are knowledgeable on a variety of IT aspects, this does not allow for any specialised software such as SPSS or 3D gaming software. Please contact your lecturer or Faculty.
Additionally although we can recommend software and hardware for your laptop, our staff are not authorised or insured to install these onto your personal laptop.
Please therefore do not be disappointed if you are advised to take your equipment to a professional computer shop. The University is unable to recommend shops.